Welcome to www.trunkease.com! Below are some frequently asked questions and their answers to help you better understand our services and products. If you have additional questions, please feel free to contact us.

  1. How do I create an account?
    To create an account, visit our website and click on the “Register” button. Fill in the required information and submit. You will receive a confirmation email and please follow the instructions in the email to activate your account.
  2. How do I reset my password?
    If you have forgotten your password, please click on the “Forgot your password?” link on the login page. Enter your registered email address as prompted and we will send you instructions to reset your password.
  3. What payment methods do you accept?
    We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms such as PayPal. You can select your preferred payment method during checkout.
  4. How do I track my order?
    When you place an order, you will receive a confirmation email with an order number and a tracking link. You can enter the order number on the order tracking page to check the status of your order in real time.
  5. What is your return policy?
    We offer a 30-day return policy, if you are not satisfied with the product you purchased, you can apply for a return within 30 days of receiving the product. The product must be in unused condition and include the original packaging and tags. Please check our return policy page for more details.
  6. How much is the shipping fee?
    Shipping costs vary depending on the total amount of the order and the destination. You can see the details of the shipping costs during checkout. We offer a variety of shipping methods for you to choose from.
  7. What should I do if I receive a damaged item?
    If the item you received is damaged or defective, please contact our customer service team immediately and provide relevant photos and order number within 48 hours of receiving the item. We will process an exchange or refund for you.
  8. Are there any special offers or promotions?
    We regularly launch special offers and promotions on the website. Please keep an eye on the website homepage or sign up for our email list to get the latest offers.
  9. Will you share my personal information?
    We respect your privacy and promise not to sell your personal information to third parties. We will only share relevant information when it is necessary to fulfill your order and provide services. Please refer to our Privacy Policy for more details.
  10. How do I contact customer service?
    If you have any questions or need further assistance, please contact us via email: Solsticecraft@trunkease.com. Our customer service team will respond to you as soon as possible.